FAQ
Where do orders ship from?
Add's Atelier is based in Washington State!
Do you ship internationally?
Yes but not on this platform! I have an Etsy shop that is for UK and International customers only! You can find it here!
What if I order the incorrect items?
Please contact me via email at [email protected] and I will refund your order so you can reorder.
Do you returns or exchanges?
All sales on Add's Atelier are final! I am an independent artist that purchases limited stock and cannot handle the capacity for exchanges and returns! All item descriptions, sizes, and details are made clear on the listings, so make sure to read them over before making your purchase!
Where can we find you on social media?
Find me on Bluesky, Tumblr, and Twitter at @add_atelier
When do you ship out orders?
All orders (unless noted as a preorder) will be shipped every Monday, Wednesday, and Friday!
What happens if my packages goes missing?
If there are any problems with your tracking, please contact your local post office or the contact number provided on your tracking link! If they cannot find it, please email me at [email protected] and I will send a new one free of charge. Please keep in mind I will only do this once.
I gave you the wrong address/my item has been returned, what can I do?
If you put the wrong address please contact me by my email with your order number and the correct address ASAP! Please make sure to provide me with your correct information!
If you contact me after I have shipped your item, there is nothing I can do so please make sure you can get back to me ASAP.
Explain 'Sticker Shipping'
Realistically, it costs me more to ship out tracked orders where people just ordered stickers. So when you order just stickers, please select that shipping option. Please keep in mind that it will be mailed as a letter and does not include tracking.
Sticker shipping includes the following items: Vinyl Stickers, Sticker Sheets & Deco Sticker Sheets.
Any other questions you can contact me on my social media DMs or my email: [email protected]